Refund policy
Effective date: September 5, 2026.
How your return works depends on how you ordered. Both routes are below.
If you ordered through Buy with Prime
Amazon handles these orders from end to end. Returns, refunds and customer service all run through Amazon under the Buy with Prime return policy. Sign in to your Amazon account and start the return there. We do not process these refunds and cannot change their timing or outcome.
If you ordered through our standard checkout
Contact us within 30 days of delivery and we will send you a return authorization. Items must be unused, unwashed and in their original packaging. Once the item is received and inspected, we refund the purchase price to your original payment method within 5 business days.
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect, in which case we cover it.
Damaged, defective or wrong item
Contact us with your order number and a photograph within 30 days. We replace it or refund it in full, including shipping, and you do not need to send anything back.
What we cannot accept
Items that have been washed or used, items returned more than 30 days after delivery, and items returned without a return authorization.
If you bought on Amazon.com
Amazon's own return policy applies. Start the return in Your Orders under Return or Replace Items.
Contact
Use the contact form on this site and the Tom Tom's team will respond.
Tom Tom's Kids + Baby LLC, 10442 Procera Drive, Rockville, Maryland 20852.